Q. What types of service plans do you offer and what do they cover?
A. Our most popular service plan is called the IT4 360 Service Plan. This plan provides unlimited remote and on-site services as it pertains to your network and ensures that you get a true fixed-fee support cost. We do offer alternative plans based on your IT needs however, we don’t believe in “nickel and diming” our clients, so our plans are not traditionally based on the “per device” options you see out there, but rather on the specific needs of the end-users.
Q. Is backup and disaster recovery service included with all plans?
A. We have found that different clients have huge variants in the amount of data being stored. Since backup is a utility-based computing (pay for what you need only), it wasn’t effective to have the backup services priced into all plans since that would mean that those with lower backup requirements were paying more than they needed to. Hence, we have separated our backup service into a separate plan. We offer several solutions for backup, disaster recovery and business continuity.
Q. I need a service that is not specifically listed on your website. Does that mean you don’t provide it?
A. No. We are working with limited real-estate on the web site and simply cannot detail each and every type of service we provide. Chances are, if you ask if we can do it the answer is YES, or we will find somebody for you who can.
Q. Do you offer just help desk services?
A. Absolutely. IT4 can provide IT help desk support throughout the continental United States. Our unique business model allows for full management of your systems regardless of your location. Should you need an onsite engineer, we have a US-dispatch facility which can dispatch field engineers to any location with guaranteed reliability and response times.
Q. Do you guarantee your services?
A. Yes! We are so confident in our services that all of our support plans come with a 90-day no-questions-asked guarantee. We also have strict Service Level Agreements that we provide with each agreement.
Q. How can I learn more about your services?
A. Visit our Services page.
Q. What is VoIP telephone?
A. Voice over Internet Protocol, more commonly known as VoIP, is telephone service that operates via a high-speed Internet connection. VoIP allows you to make telephone calls through the Internet, instead of through telephone lines like traditional telephone service.
Q. With VoIP, will my monthly telephone bill vary?
A. No. The fees are per-user and are all inclusive of local, long distance, and 800-service if provisioned. They even include taxes and fees! Your bill will only change when you add or remove users.
Q: What is Reflexion?
A: We are constantly striving to provide the best solutions for our clients. Reflexion is an email management system that provides junk mail and virus filtering for messages without burdening your in-house system resources. Reflexion also allows for better user-control over their settings and advanced features such as delivery of email to a wireless device.
Q: Do you have a referral program?
A: YES! The most aggressive in our industry. Please call IT4 directly to learn more.